Customer Service FAQ

Our goal is to make sure you are completely delighted with our products and services. Here are some answers to frequently asked customer service questions.

Is your website secure?

Yes. All payment processing is handled securely by industry leading processors, including Shopify, PayPal and Stripe.

How is my order shipped?
Orders are generally delivered via USPS and occasionally, UPS.

Will I be charged sales tax?
Taxes are charged for orders shipped to customers in the State of California.

What is your Return Policy?
If you’re not completely satisfied with your purchase, we’ll replace your item or refund your purchase price for up to 30 days from the date of purchase.  Gift cards and membership purchases are non-refundable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.  Once your return is received, inspected and approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.  Return processing can take up to 2 weeks.  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

What about exchanges?

If you received a damaged or defective product, we will gladly exchange it for the same item.  Just contact us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on your shipping address, the time it may take for your exchanged product to reach you, may vary.  We recommend using a trackable shipping service and/or purchasing shipping insurance.

If you have any questions, please contact us.

Thank you,
The Team at CharityMagnets